Security and compliance for production voice

Unlike a purely web-based product, conversational voice touches phone networks, call recordings, transcriptions, and often regulated sectors such as healthcare or financial services. Rules like GDPR and CCPA govern personal data; TCPA, state telemarketing laws, and carrier rules shape how you may call or text; industry frameworks (for example SOC 2 or ISO 27001) may be table stakes for your procurement team. Karasu is built so you can implement strong operational practices: minimize data you retain, document consent, and keep an auditable trail of what the platform processed on your behalf.

Karasu operates the platform and follows our published policies, but you decide what flows through your agents: prompts, CRM integrations, calendaring, and customer identifiers. You choose subprocessors (speech, LLM, telephony) where applicable, configure webhooks, and use our APIs in ways that must match your regulatory posture. In that sense our model matches common voice platforms: we are responsible for securing the service we provide; you are responsible for lawful use, adequate agreements with your end users where required, and configuration that reflects your industry's rules.

We process account data, usage signals, and call-related content as described in our Privacy Policy. Depending on features you enable, audio and transcripts may be handled by our infrastructure and by Providers you connect. Where we offer region or retention controls, use them to align with your data map and retention schedule. Enterprise customers may request a Data Processing Addendum (DPA) or similar schedules where appropriate for their jurisdiction.

Many teams ask whether they can use voice AI when Protected Health Information (PHI), payment card data, or other special categories are in scope. Like other platforms in this space, supporting regulated workloads typically requires the right product configuration, approved subprocessors, and signed agreements (such as a Business Associate Agreement under HIPAA in the U.S. when PHI is involved). If you need a formal compliance package, contact us with your use case. We will work through feasibility, documentation, and any technical prerequisites with your security and legal teams.

Nothing on this page, and no default dashboard toggle, should be read as a blanket certification for your deployment; compliance is always system-wide and fact specific.

You must comply with applicable laws for recording calls, autodialed or prerecorded messages, SMS, quiet hours, do-not-call registries, and transparency when synthetic or AI-generated voices are used. Karasu helps you build flows that support disclosures and opt-outs in your product surface; you are responsible for obtaining and documenting consent where the law requires it, including evidence retention intervals your counsel recommends.

Production voice stacks combine transcription, language models, text-to-speech, and telephony. Each component may introduce its own terms, data handling, and regional availability. Review your providers' documentation with the same rigor you would apply to any enterprise voice stack, and ensure your Karasu configuration only routes data to services that meet your requirements. When you bring your own API keys, your relationship with that vendor supplements ours.

We support security and procurement reviews for qualified opportunities. If you need responses to vendor questionnaires, details on our control environment, or a roadmap conversation for certifications or geography-specific hosting, reach out with your timeline and scope.

Contact: hello@karasu-labs.com
Documentation: docs.karasulabs.com