Terms of Service

Karasu provides a cloud platform for building, orchestrating, and operating conversational voice experiences, including related APIs, dashboards, telephony integrations, tooling, and documentation. The Services may interoperate with third-party models, carriers, telephony providers, speech services, and other vendors ("Providers"). Your use of Provider offerings may be subject to their separate terms, and you are responsible for compliance with those terms where applicable.

We may modify, suspend, or discontinue features of the Services; we will endeavor to provide reasonable notice when changes materially affect paying customers where contractually required.

You must be at least eighteen (18) years old and capable of entering into a binding contract to use the Services. You are responsible for the accuracy of account information and for maintaining the security of credentials, API keys, and devices used to access the Services. You must promptly notify us at hello@karasu-labs.com of any unauthorized access or suspected compromise.

Paid features are offered on the terms presented at the time of order, including our published pricing and any order form or checkout flow. Unless stated otherwise, fees are billed in advance, non-refundable except where required by law or expressly stated in writing. You are responsible for applicable taxes, duties, and government charges, excluding taxes based on our net income.

If payment fails or an account is past due, we may suspend or limit access to the Services after reasonable notice where practical.

You will use the Services only in compliance with applicable laws and these Terms. Without limiting the foregoing, you agree not to:

• Violate export control, sanctions, or anti-corruption laws, or access the Services from prohibited jurisdictions or persons.
• Reverse engineer, decompile, or attempt to extract source code or models from the Services except where prohibited restrictions do not apply under law.
• Probe, scan, or test the vulnerability of our systems, or bypass authentication, rate limits, or security controls.
• Use the Services to distribute malware, send spam, phish, or facilitate fraud or deception.
• Misrepresent the identity of a caller, mislead parties about the use of AI, or generate synthetic voice content without rights and disclosures required by law.
• Use the Services to build datasets for competing model training in violation of our technical documentation or written policies, if applicable to your plan.

If you use the Services for outbound or inbound calls, SMS, or similar communications, you are solely responsible for compliance with laws and regulations that apply to your use case, including where relevant the Telephone Consumer Protection Act (TCPA), telemarketing and do-not-call rules, consent and disclosure requirements, call recording laws, AI disclosure rules, and carrier or industry requirements. You must obtain and document any legally required consent, provide required disclosures (including AI and recording notices where applicable), honor opt-outs, respect quiet hours, and screen against applicable do-not-call lists according to law and best practices.

You acknowledge that regulatory obligations depend on your specific facts and jurisdictions; Karasu does not provide legal advice. Nothing in the Services relieves you of your compliance obligations.

"Customer Content" means data, audio, transcripts, prompts, configurations, and other materials that you submit to or process through the Services. You retain ownership of your Customer Content. You grant Karasu a worldwide, non-exclusive license to host, process, transmit, and display Customer Content as reasonably needed to provide, secure, and improve the Services and as described in our Privacy Policy.

You represent that you have the necessary rights to your Customer Content and that your use does not violate third-party rights or law.

The Services, including software, interfaces, branding, and documentation, are owned by Karasu and its licensors and are protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights are granted by implication or estoppel.

If you provide feedback or suggestions, you grant Karasu a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

Each party may receive non-public information of the other ("Confidential Information"). The receiving party will use reasonable care to protect Confidential Information and use it only for purposes of the Services. Exclusions include information that is public, independently developed, or rightfully received from a third party without confidentiality duties.

The Services may link to or integrate third-party products. Those products are subject to their own terms. Karasu does not control and is not responsible for third-party services, except as expressly agreed in a separate written agreement.

Features identified as alpha, beta, or preview may be incomplete or change frequently. They are provided "as is" without warranty or support commitments unless we state otherwise in writing.

These Terms apply from your first use until terminated. You may stop using the Services at any time. We may suspend or terminate access if you materially breach these Terms, create risk or harm, or if continued provision is impractical or unlawful.

Provisions that by their nature should survive termination, including payment obligations accrued prior to termination, intellectual property terms, confidentiality, disclaimers, limitation of liability, indemnity, and governing law, remain in effect.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, KARASU DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER KARASU NOR ITS SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY.

EXCEPT FOR YOUR PAYMENT OBLIGATIONS, EITHER PARTY'S LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO KARASU FOR THE SERVICES DURING THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100), IF YOU HAVE NOT INCURRED FEES.

Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability is limited to the fullest extent permitted by law.

You will defend, indemnify, and hold harmless Karasu and its affiliates, officers, directors, employees, and agents from any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your Customer Content, your use of the Services, or your violation of these Terms or applicable law, including telemarketing and consumer protection claims tied to your communications.

These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-law rules. Subject to applicable law, exclusive jurisdiction for disputes will be the state and federal courts located in Delaware, and you consent to personal jurisdiction there.

We may update these Terms from time to time. We will post the revised Terms on this page and update the "Last updated" date. If a change is material, we will provide additional notice as appropriate (for example, by email or in-product notice). Your continued use after the effective date constitutes acceptance of the revised Terms.

These Terms constitute the entire agreement between you and Karasu regarding the Services and supersede prior understandings on the same subject. If a separate enterprise agreement is executed between you and Karasu, that agreement controls where it conflicts with these Terms. If any provision is held invalid, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. Karasu may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign without our consent.

Questions about these Terms: hello@karasu-labs.com